Refund Policy

Your Game, Your Call — Choose with Confidence

Introduction

At IceRush, every digital purchase — from customization options to gameplay unlocks — supports your progression on the ice. This policy explains how we handle transactions and what you should expect when making in-game or platform-related purchases.

By continuing to use our services or completing any purchase, you accept the terms outlined below. We encourage all players to read carefully before confirming a transaction.

1. All Sales Are Final

• All purchases — including digital currency, equipment, cosmetics, or boosts — are final and non-refundable after delivery.
• Once an item has been applied to your account, it cannot be exchanged, canceled, or returned.
• Please double-check your selections before confirming any payment. Mistaken orders are not eligible for reversal.

2. Unauthorized Transactions

• We are not responsible for purchases made without your permission by others using your device or account.
• Make sure to secure your login information and enable password or biometric protection where possible.
• For transactions completed via Google Play, contact their customer service for assistance.

3. Store & Payment Handling

All in-app purchases are processed through external platforms like Google Play. Billing, receipt issuance, and refund eligibility are managed directly by those services.

IceRush does not have access to platform payment systems and cannot modify, refund, or verify external transactions.

4. Missing Content or Failed Delivery

• If your purchase didn’t appear in your account, please report the issue through the in-game support form or feedback system.
• We’ll review the case and attempt to correct the error or provide a replacement if the claim is valid.
• Requests must be submitted within 7 days of purchase to ensure proper resolution.

5. In-Game Performance Concerns

Because outcomes vary by skill and strategy, performance dissatisfaction — such as difficulty progressing, match losses, or perceived imbalance — does not qualify as a refund reason. We encourage players to embrace the challenge and grow through gameplay.

6. Subscription-Based Services

• Should future premium memberships or passes be introduced, subscriptions will auto-renew unless canceled before the billing cycle ends.
• No partial refunds will be issued for unused subscription periods once a term begins.

7. Fraud Prevention

Any misuse of the refund system — such as false claims or repeated chargebacks — may result in temporary suspension or permanent account termination. Fair play applies to every part of the IceRush experience.

8. Game Access via Play Market

Our website may include links to the IceRush mobile game hosted on Google Play. However, we are not the official developer or publisher. Any refund or billing issues related to the app store must be handled through that platform’s support channels.

9. Changes to This Policy

This refund policy may be updated periodically. Revisions will be reflected here with a new effective date. Continued use after changes implies acceptance of the new terms.

10. Final Notes

Every decision on the ice counts — and so does every transaction. Choose responsibly, play with purpose, and reach out via our support page if you encounter any purchase-related concerns.

Thanks for being part of the IceRush community. We’re here to keep your game fair, fast, and focused — every shift, every purchase.